Our staff of professionals provides onsite support on a scheduled basis as well as on an as needed basis. We solve most day to day software problems remotely and resolve hardware issues during our onsite time. When a mission critical need arises, the problem receives immediate attention, and a technician is dispatched onsite if needed. While onsite our staff focuses on solving problems quickly with little disruption to your staff. In addition, QNS provides the onsite service at no additional cost to our customers.
We first discuss with you, your end goal and needs. Then we propose few ideas. Based on mutual agreement we take the first step.
We attack as many needs as possible via remote access. This allows us to provide near “real time” support and resolution of most issues.
On Site Services
We travel to your site to address issues that can not be resolved remotely, again this service is provided at no additional cost.
We plan and manage replacement and upgrade projects. Our team of project managers and installers work hand in hand to deliver on time and on budget.
Our service model allows us to address most needs in a timely manner with minimal interruption in the classroom. Our workflow structure allows us to be fast, efficient, innovative, and responsible.