Yes, we value communication. Yes, we value integrity. Yes, we value dependability. QNS has grown over the past 25+ years due to acts of service beyond expectations. This very measurable metric of service is obtained through exceptional communication, teamwork, trust and partnership. Our dedicated service within K-12 technology has made huge improvements within our districts. Our districts understand we are a true partner in technology.
Understanding the dependence on technology for educators, QNS focuses on same-day resolution for any service request-big or small. Even during a major hardware installation/update, we deploy resources to get the job completed on time. At times, due to our standardization of systems, QNS can quickly and effectively resolve an issue remotely; if however, the situation warrants, a Network Administrator is dispatched to solve the issue. As of 2021, QNS's same-day resolution percentage is over 77.94%. Our Network Administrators as well as Desktop Technicians develop strong relationships with their schools and clearly understand the sense of urgency when a challenge arises.